CTIdesk - powerfull CRM solution that integrates different communication channels: phones (both PBX and mobile phones), SMS messages, chat.
CTIdesk keeps your contacts with clients in one place no matter on how client is contacting you. Thanks to implemented business processes all activities are standarized to best serve your clients.
Advanced CRM system
Powerfull CRM system with clients profiling and business proceses
PBX integration
Additional communication channels
Integrate voice, SMS, chat, GSM in one system
Easy to use program
Easy to use multilanguage web interface
With our software you can improve work efficiency in your company and extend functionality of your PBX
Integration with Grandstream UCM 6xxx IP PBX
With a strong cooperation with Grandstream we have developed dedicated versions of our software to work with full range of Grandstream's IP PBX.
Software is compatible with all models of Grandstream UCM IP PBX: 61xx, 62xx, 63xx and 6510
Extend functionality of your Grandstream IP PBX:
Different communications channels in one application
Support for voice, chat and SMS
Agent’s application for easy usage
Common clients database for all contacts with clients
CTI client
Contact Center / Call Center
Call Recording Management
advanced Interactive Voice Response
Powerfull call statistics
Wallboard
Billing
Mobile phones integration (call statistics & call recording)
Integration with Yeastar S-Series PBX
Different communications channels in one application
Support for voice, chat, email and SMS
Agent’s application for easy usage
Common clients database for all contacts with clients
CTI client
Contact Center / Call Center
Call Recording Management
advanced Interactive Voice Response
Powerfull call statistics
Wallboard
Mobile phones integration (call statistics & call recording)
Functionalities
Test our software for 14 days
Clients database
Advanced clients database with custom profiling posibilities
PBX integration
add new functionalities to your PBX
Calls statistics
Powerfull phone calls statistics
CRM functionality
Versatile CRM system covering all aspects of your comapny
Sales activities
Powerfull sales tool with integration of business processes
Call recording
Managing recorded calls
Business processes
Flexible tool for managing your company's clients
Issues tracking
Advanced issue tracking tool
SMS & Chat functionality
Integrate calls, SMS messages and chat in one app
multilanguage
multilanguage interface of a program
Integration
program interface
easy to use web interface
CTI Solutions
News
-
CTI desk - version 7.04
New version of CTIdesk was released: 7.04 Main changes: Grandstream UCM 63xx - important changes on downloading call recordings CTIdesk Telephony - calls report addedCTIdesk IVR - modification on scenario editorCTIdesk IVR - possibility to add client to lost contact list from queueuser card- changes on lines and users assignmentminor…Written on Thursday, 23 September 2021 10:36
-
CTI desk - version 7.0
CTIdesk, successor of prevoius CTI Solutions software (Naso CC/Chromis REC/Anthias STAT) was released. It's completly new, web-based, software that covers all previosus functionality of our software plus new features including CRM features (advanced clients database, sales campaings, issue tracking). Everything in one, multilanguage, easy to use web-based interface.Written on Tuesday, 04 May 2021 13:03
-
Comatibility with newest Grandstream UCM 63xx IP PBX series
Since version 6.22 all our software is compatible with latest Grandstream UCM 63xx IP PBX series.Written on Wednesday, 16 December 2020 11:35