CTIdesk - powerfull CRM solution that integrates different communication channels: phones (both PBX and mobile phones), SMS messages, chat.

CTIdesk keeps your contacts with clients in one place no matter on how client is contacting you. Thanks to implemented business processes all activities are standarized to best serve your clients.

Advanced CRM system

Powerfull CRM system with clients profiling and business proceses

PBX integration
Integrate your PBX with your IT systems, get more functionalities
Additional communication channels

Integrate voice, SMS, chat, GSM in one system

Easy to use program

Easy to use multilanguage web interface

With our software you can improve work efficiency in your company and extend functionality of your PBX

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Integration with Grandstream UCM 6xxx IP PBX

With a strong cooperation with Grandstream we have developed dedicated versions of our software to work with full range of Grandstream's IP PBX.

Software is compatible with all models of Grandstream UCM IP PBX: 61xx, 62xx, 63xx and 6510

Extend functionality of your Grandstream IP PBX:
Different communications channels in one application
Support for voice, chat and SMS
Agent’s application for easy usage
Common clients database for all contacts with clients
CTI client
Contact Center / Call Center

Call Recording Management
advanced Interactive Voice Response
Powerfull call statistics
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Billing
Mobile phones integration (call statistics & call recording)

Integration with Yeastar S-Series PBX

Extend functionality of your Yeastar IP PBX:

Different communications channels in one application
Support for voice, chat, email and SMS
Agent’s application for easy usage
Common clients database for all contacts with clients
CTI client
Contact Center / Call Center

Call Recording Management
advanced Interactive Voice Response
Powerfull call statistics
Wallboard
Mobile phones integration (call statistics & call recording)
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Functionalities

Test our software for 14 days
Clients database

Advanced clients database with custom profiling posibilities 

PBX integration

add new functionalities to your PBX

Calls statistics

Powerfull phone calls statistics

CRM functionality

Versatile CRM system covering all aspects of your comapny

Sales activities

Powerfull sales tool with integration of business processes

Call recording

Managing recorded calls

Business processes

Flexible tool for managing your company's clients

Issues tracking

Advanced issue tracking tool

SMS & Chat functionality

Integrate calls, SMS messages and chat in one app

multilanguage

multilanguage interface of a program

Integration
Integration with other IT systems in company
program interface

easy to use web interface

Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because it is pain,
but because occasionally circumstances occur in which toil.

Extend your PBX

Find new functionalities that will empower productivity of your team

CTI Solutions

News

  • CTI desk - version 7.0
    CTIdesk, successor of prevoius CTI Solutions software (Naso CC/Chromis REC/Anthias STAT) was released. It's completly new, web-based, software that covers all previosus functionality of our software plus new features including CRM features (advanced clients database, sales campaings, issue tracking). Everything in one, multilanguage, easy to use web-based interface.
    Written on Tuesday, 04 May 2021 13:03
  • Comatibility with newest Grandstream UCM 63xx IP PBX series
    Since version 6.22 all our software is compatible with latest Grandstream UCM 63xx IP PBX series.
    Written on Wednesday, 16 December 2020 11:35
  • Naso CC - version 6.11
    New version of Naso CC was released - version 6.1 We have added possibility to define minimum call duration on outgoing answered call to mark client as called (and remove him from "lost calls" list). Bu default it's 5 seconds, but you can define your own minimum call duration. Also…
    Written on Tuesday, 14 April 2020 11:58

About CTI Solutions

CTI Solutions - software company established in 2008, specializing in telecom systems.
Our offer cover many areas of client management systems fully integrated with telephony systems. We offer both "box versions" of our programs and customized systems prepared according to client's needs.
Our systems are compatible with many types of PBX'es.

Latest News

05 May 2021
04 May 2021
04 May 2021
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